One question keeps popping up: How do our customers identify the topics that they want to focus on? Are we working on the most critical issues or simply on the most obvious ones? Are there unknown unknowns out there that deserve e more attention? Over the years – thanks to the powerful processes – we keep discovering unknown unknowns. Based on the core building blocks, we launch a new product line: Flexpeditions - flexible expeditions to discover the unknown unknowns.